System Down

[YES Blade]

Personally speaking I haven't had any issues or reason to moan since the introduction of the loyalty points system and internet sales

 

[HillmortonBlade]

I've never really worked out what time tickets go on sale on the date published... but apart from that, never really had a problem.

 

[Dkc]

I can understand if the credit card machine wasn't working, but were they not accepting cash either? Surely they should have some kind of fallback system that allows you to hand over a couple of ten pound notes in return for a ticket.

As far as choosing your seat goes, surely that could be done using an offline system. Or in a worst-case scenario, they could have a few "backup" tickets that are already printed, and you could take your pick from those.

 

[Fiery Blade]

I can understand if the credit card machine wasn't working, but were they not accepting cash either? Surely they should have some kind of fallback system that allows you to hand over a couple of ten pound notes in return for a ticket.

As far as choosing your seat goes, surely that could be done using an offline system. Or in a worst-case scenario, they could have a few "backup" tickets that are already printed, and you could take your pick from those.

I offered to pay cash but apparently the still couldn't issue a ticket because the system doesn't allow it - I would have still had to go back and collect my ticket when the system got up and running again !

When I first went to the Lane they could deal with big crowds 40-50,000+ with pay at the turnstile method and that was fifty+ years ago ( and several get rich quick gatemen) Oh for the good old days !

 

[William Henry Foulkes]

I had given them a nudge on Twitter to give them chance to publicise the fact there is a problem (and link this thread).

Hint was taken

Thanks. I do get the sense that people at the club will listen. Hope that optimism is not misplaced.

 

[Jon Bon]

Bloody computers....................not surprised really as the big screen still runs on Win XP.

UTB

Tsk. Should be Windows NT for anything business related. It's as bomb proof as a jehaddist's passport...

 

[William Henry Foulkes]

I would add that, as others have said, the front line staff do a very good job in my experience.

 

[Fiery Blade]

Apart from the time when I went to collect QPR FA Cup tickets and after one hour searching they found them in the file for Scunthorpe game (match was postponed due to snow on roads) !!!

 

[cahill]

I got through to the Ticket Office yesterday without problem. The friendly and helpful lass told me there was a "problem with the system" and that she would take my money and something waffle waffle waffle. I really should listen more carefully. She then told me to write down the letters for the row and seat number, which I did, I don't think I've had to do that before. Problem I have, is not knowing whether the tickets will be sent by post or waiting for me at the ticket office, either or its not a problem for me. Not sure what time postal delivery is round our way but you can see my dilemma tomorrow, if I leave home and go to the ticket office and then find out the tickets have been sent by post ?

 

[Fulwood Blade]

Tsk. Should be Windows NT for anything business related. It's as bomb proof as a jehaddist's passport...

yes, agree totally - NT was fab, so was Novell and Sco Unix in it's day which is where I started which predated all the MS stuff.
Work in IT and came across someone recently still with Windows 98 and a dial up modem - that tested the memory banks!

UTB

 

[Fiery Blade]

I got through to the Ticket Office yesterday without problem. The friendly and helpful lass told me there was a "problem with the system" and that she would take my money and something waffle waffle waffle. I really should listen more carefully. She then told me to write down the letters for the row and seat number, which I did, I don't think I've had to do that before. Problem I have, is not knowing whether the tickets will be sent by post or waiting for me at the ticket office, either or its not a problem for me. Not sure what time postal delivery is round our way but you can see my dilemma tomorrow, if I leave home and go to the ticket office and then find out the tickets have been sent by post ?

So, if this problem has been running for two days already whose to say that it will be resolved before 3-00 pm tomorrow ?
Knowing Sheffield United FC past experiences and the fact their PR is rubbish at best, will they be putting out a statement of how one who has 'paid' for a ticket for tomorrows game yet has not been provided with a ticket, actually gets into the ground.
Or put another way when will the Ticket Office Manager (or stand in Manager) extricate their head from out of their arse and tell their 'customers' what to do in the event of this glitch becoming a crisis !!!

 

[Old Skool]

"Why blame a PM?? This looks like an ops issue within BAU....blame the Ops Manager who should look to mitigate risk around IT failure by having a plan B (manual procedure) that can be implemented in the event of this................and don't say it cant be done........it can... it just needs a bit of blue-sky thinking!!!..............................""

I like this game.....reminds me so much of some of the previous jobs I have done !!!

 

[Fulwood Blade]

don't forget when the "system" comes back up I had 1,000,000 loyalty points - I won't settle for any crap that I only had so and so.

UTB

 

[Fiery Blade]

Does anyone know if the system is back up and running ?????

 

[S5Blade]

Does anyone know if the system is back up and running ?????

I bought 6 tickets online for Rochdale about 20 minutes after your original post, also emailed the box office about a separate issue and got an answer within about 10 minutes.

 

[shorehamview]

You should blame me as I was involved (along with others) of putting the first computerise ticketing system into Bramall Lane in the 1970s.

What did you put it in with, a hammer and a shovel?

 

[Fiery Blade]

I bought 6 tickets online for Rochdale about 20 minutes after your original post, also emailed the box office about a separate issue and got an answer within about 10 minutes.

Thanks !

 

[cahill]

Thanks !

I emailed the club at 8am. Setting off for the match in 30 mins still haven't had the courtesy of a reply. Oh well. I'll have to go to the ticket office and if they say they've sent my ticket by post then I'll have to see what they can do