Just been in ticket office. A steady stream of customers and one person serving them, one other on the phone line. I waited about 10mins, no drama. I was listening to the calls being answered on the phone. One after the other constant calls. Every call was answered the same. Not word for word but close
"Hello United ticket office,
You want tickets for tomorrow? Are you on our database? Have you bought a ticket before? Sorry but because you don't have any purchase history we can't sell you a ticket. Due to Forest selling out their allocation. Sorry about that".
Hello United ticket office"
I'm not moaning or judging, just saying how it is. UTB