You tell them to be grateful for that tongue sandwich as there are children starving in Africa....
Catering at BDTBL - comments and suggestions invited
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You tell them to be grateful for that tongue sandwich as there are children starving in Africa....
Bladesway
Not a member of the reaction faction
How is a pie out of a bag ever going to be quality? How is pisswater served as beer, by staff who generally don't give a rats arse about the product or the customer, to be drunk in a 15 minute window (because you can't take it back to your seat) at half time or before the game possibly going to have quality behind it.
Lets face it, football food soaks up beer. Thats what it does.
Notice that its "lets listen to the fans" season again. Until the season ticket money is firmly banked and the season is underway, then I guess the ears will be folded away until the season after.
Lets face it, football food soaks up beer. Thats what it does.
Notice that its "lets listen to the fans" season again. Until the season ticket money is firmly banked and the season is underway, then I guess the ears will be folded away until the season after.
JohnDenver
¡No Pasarán!
Last time I went to the theatre some fecker nicked my ordered drink. Bloody theatre goers.
Trigger Blade
Cheerful twaddle
You reminded me of something from years ago, it took a bit of finding and it'll take some clicking, but it's worth it.
http://www.htfc-world.com/
The very wonderful HTFC World. On the home page, click Reports and scroll down to the 2000/01 season and click on the Report of our home game, 17th October. OK, the prices have gone up, but the principle of employing staff who can't count goes back almost to the last century! Captain Blade and Curtis Woodhouse cop it too.
I could spend hours on there, reading any report from any season, it doesn't matter, although the best ones concided with their really bad runs, very funny
Highbury_Blade
Bummed in the gob
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Serve the beer from a row of vending machines with a goon close by to check ages.
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No... it's new bloke who needs to understand the "difficulties" of the job and so are asking their consumers or potential consumers for some feedback.
One or two bits and bobs were changed last season... only minor things but the bread supplier was changed to cut down on the amount of personal injury claims for chipped teeth. Hendersons was introduced. Nothing groundbreaking but then, the world of catering never is.
Franchising some of the kiosks is an interesting one. Who, ideally, would you like to see take over some of the units to offer something different? Thornbridge Brewery or similar would be a good one... if the club could guarantee that the infrastructure was in place to serve a proper pint.
bricktop
Well-Known Member
If the new bloke doesn't understand the difficulties of the job, then maybe he is in the wrong job.
I can give him exactly what their consumers want.
Good, fresh food on offer, good quality beer, and good quality service, but all this will impact on the profits made by compass, so it won't happen.
Just as turning the beer contract over to a small local breweries won't happen.
I can give him exactly what their consumers want.
Good, fresh food on offer, good quality beer, and good quality service, but all this will impact on the profits made by compass, so it won't happen.
Just as turning the beer contract over to a small local breweries won't happen.
Eskimo
Member
As you walk along John St on match days it stinks of rancid chip fat. It has stunk that way for 10 tears and every time I get the chance I mention it. One day someone will do something about it.
I think everyone would agree that the experience you get when you buy some snap at the food outlets has some small bearing overall on how you feel about the club.
I'd like to see local produce, value for money, something affordable for kids, well prepared etc. What I get is (after the rancid chip smell) the feeling that they are trying the urmost to extract as much money for as little cost as possiblle. None of it presents good value for money. Reduce prices, improve quality.
I think everyone would agree that the experience you get when you buy some snap at the food outlets has some small bearing overall on how you feel about the club.
I'd like to see local produce, value for money, something affordable for kids, well prepared etc. What I get is (after the rancid chip smell) the feeling that they are trying the urmost to extract as much money for as little cost as possiblle. None of it presents good value for money. Reduce prices, improve quality.
Sothall_Blade
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1) Sell Real Ale (e.g. Landlord, Kelham Island, Jaipur etc) at The Tunnel Bar and the Hotel Bar
2) Sell the matchday programme and Flashing Blade at The Tunnel Bar and the Hotel Bar
3) Show more Blades-related stuff on the TV’s at The Tunnel Bar, Hotel Bar and inside the ground (e.g. Team news, Interviews, Malta trip, Reserve/Junior Highlights, Nostalgia)
4) Vending machines available to sell soft drinks, crisps, chocolate, cold sandwiches, snacks etc thereby reducing the queues for people wanting beer and hot food.
5) Hot food – Pies, Burgers, Hot Dogs, Fried Chicken, Chips, Bacon/Sausage/Egg Sandwiches.
6) Food/Drink Kiosks to stay open after the match. Fans could hang around and have their tea with a pint and catch up on the results. Spread out traffic leaving the ground.
2) Sell the matchday programme and Flashing Blade at The Tunnel Bar and the Hotel Bar
3) Show more Blades-related stuff on the TV’s at The Tunnel Bar, Hotel Bar and inside the ground (e.g. Team news, Interviews, Malta trip, Reserve/Junior Highlights, Nostalgia)
4) Vending machines available to sell soft drinks, crisps, chocolate, cold sandwiches, snacks etc thereby reducing the queues for people wanting beer and hot food.
5) Hot food – Pies, Burgers, Hot Dogs, Fried Chicken, Chips, Bacon/Sausage/Egg Sandwiches.
6) Food/Drink Kiosks to stay open after the match. Fans could hang around and have their tea with a pint and catch up on the results. Spread out traffic leaving the ground.
redalwaysablade
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Sothall_Blade makes a good point, I have tried The Tunnel Bar after one or two matches, the difference it makes leaving is worth it. The sale of Food in there, post match, would seem to be a good idea. Nothing flash, Pie and Peas, Yorkshire Pud with Stew etc. The pre-order idea may be useful too.
Anyone else tried The Hotel post match, do they put 'Fast Food' on ? Unlikely I know just curious,
Anyone else tried The Hotel post match, do they put 'Fast Food' on ? Unlikely I know just curious,
DEANO1889
New Member
negative - price! anyone who sells a pie for £3.00 (i imagine they buy these for 50p-£1 wach) doesnt give a sh*t about their loyal fans. Anyone who sells a kitkat (rrp 60p) for £1.50 doesnt give a sh*t about their loyal fans. W
e the hardworking fans or some even unable to find work but have saved to go to a game are shown the appreciation by trying to squeeze every last penny out of us. The worst thing about this is that its to subsidise these players on 14k per WEEK some fans dont earn that per YEAR!!??
Why not try and get the fans in early before the game by charging £1 for a pie and £1.50 a pint. etc they would make far more money and fans like me wouldnt see the club as trying to penny pinch at every opportunity.
e the hardworking fans or some even unable to find work but have saved to go to a game are shown the appreciation by trying to squeeze every last penny out of us. The worst thing about this is that its to subsidise these players on 14k per WEEK some fans dont earn that per YEAR!!??
Why not try and get the fans in early before the game by charging £1 for a pie and £1.50 a pint. etc they would make far more money and fans like me wouldnt see the club as trying to penny pinch at every opportunity.
SwissBlade
Well-Known Member
1) Any positives? - Quality, price, availability, service etc.
The steak and stones pies are good
2) Any negatives? - Quality, price, availability, service etc.
Very expensive
Service poor, but getting better
Beer queues too long
availability is pretty bad
3) In light of the above, why you use the outlets?
There is no alternative! I often eat from the vans outside the ground instead
4) Any improvements on the service/product they currently offer?
Get local products, get more in stock
Perhaps smarten up the whole area - clean up the sauce stands, get covers over the area
5) Anything new they should think about offering?
Keep it simple, pies, chips, chip butties, sausage rolls etc, normal drinks, don't over complicate, but do it well
The steak and stones pies are good
2) Any negatives? - Quality, price, availability, service etc.
Very expensive
Service poor, but getting better
Beer queues too long
availability is pretty bad
3) In light of the above, why you use the outlets?
There is no alternative! I often eat from the vans outside the ground instead
4) Any improvements on the service/product they currently offer?
Get local products, get more in stock
Perhaps smarten up the whole area - clean up the sauce stands, get covers over the area
5) Anything new they should think about offering?
Keep it simple, pies, chips, chip butties, sausage rolls etc, normal drinks, don't over complicate, but do it well
Rattly Noise
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Sports catering comes with particular restrictions due to the need to provide high volumes of food in a very short period of time. So any food and drink has to be of a kind that can be served fast, but that doesn't necessarily mean it has to be 'fast food', burgers, chips etc... although it fills the need for the majority.
Despite the pricing and poor quality of food demand always outstrips supply, i.e. there's always more people wanting food than the staff can cope with. To maximise profits Compass need to get as many people served as possible, which is difficult especially at half time. Efficient staff at all steps in the process helps to fulfil the need for speed, as does a limited range as it's quicker and easier for staff to locate the particular item you want. Vending machines are a good alternative for cold items such as crisps, chocolate etc... so can filter out customers who don't want hot food. They do however come at a cost, so Compass would need to balance the increased sales against that.
So whilst I'd personally like to see fairer pricing and better quality, unless Compass can speed up delivery there would be no benefit for them to do so.
Despite the pricing and poor quality of food demand always outstrips supply, i.e. there's always more people wanting food than the staff can cope with. To maximise profits Compass need to get as many people served as possible, which is difficult especially at half time. Efficient staff at all steps in the process helps to fulfil the need for speed, as does a limited range as it's quicker and easier for staff to locate the particular item you want. Vending machines are a good alternative for cold items such as crisps, chocolate etc... so can filter out customers who don't want hot food. They do however come at a cost, so Compass would need to balance the increased sales against that.
So whilst I'd personally like to see fairer pricing and better quality, unless Compass can speed up delivery there would be no benefit for them to do so.
raul
On the right side of the wrong car
Great work Rattly. It's important the mumping bastards on here realise it's the ability of over-regulated entreprenuers like Compass to maximise profits that'll give us a pension pot when we retire.
Cough up and shut up proles.
Cough up and shut up proles.
Rattly Noise
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Cheers Raul. I just tell it how I see it that's all.
oaklandrdblade
Active Member
I can only speak about the Westfield corner and the service. I never buy hot food only hot or soft drinks and it never ceases to amaze me how completely incompetent the service is. The stand has never really been that busy this past two seasons but looking at the queues around the serving area you would think it was a capacity crowd. It is not unusual to go down on the half time whistle and to walk out as the second half kicks off without having been served. Occasionally I have gone down a few minutes before half time and with only a couple of people in front of me in the queue it has taken a good 5 minutes to get served. Often the staff seem to have to look up the price of every single item, so maybe a till where they just press a button for the item sold would speed things up.
Bladesway
Not a member of the reaction faction
Couldn't football learn from what they do at venues like Headingley? You can actually buy a half decent quality product from many different vendors around the circumference of the ground. You might not want a lips and arseholes pie. You might want a hot pork sandwich with crackling. You might want a pastie.
OK, there are differences because with the cricket you have people there for a longer duration (20/20 apart) but you could sell the pitch rather than source to a single contractor. Football just seems to dish the same old shite up and repackage it. The last major revolution being the Balti pie around 20 years ago.
Either that or just get the local baker in and dish out pies that are actually made somewhere rather than forged from hot dog shit and plastacine in a plastic bag.
Fast food has moved on pretty much everywhere apart from football.
OK, there are differences because with the cricket you have people there for a longer duration (20/20 apart) but you could sell the pitch rather than source to a single contractor. Football just seems to dish the same old shite up and repackage it. The last major revolution being the Balti pie around 20 years ago.
Either that or just get the local baker in and dish out pies that are actually made somewhere rather than forged from hot dog shit and plastacine in a plastic bag.
Fast food has moved on pretty much everywhere apart from football.
bricktop
Well-Known Member
Thats good to hear, because i'm off to Headingley on Friday for the ODI so i will report my findings. Mind you i've heard a nasty rumour its £4 a pint.
Bladesway
Not a member of the reaction faction
Can only report on the test matches but you have a similar number of people allbeit for a longer period of time. However, if you make the food worthy you will get people in earlier and rather than getting everyone out of the ground as quick as possible there could always be the opportunity for some scran on your way out if it were any good.
Anyone been around when they have been trying to sell spare pies off after the game for £1 at the back of the stand. Its fucking embarrassing.
Anyone been around when they have been trying to sell spare pies off after the game for £1 at the back of the stand. Its fucking embarrassing.
bricktop
Well-Known Member
Marshy's your man for that.
TheSwollengland
Member
No food in Hotel bar after match but the snap before looks tops and if you get chance barter with the Maitre D (LOL) we got fish butties for a coupla quid once ,and got chips and peas on top free
ZoneManWilf
Woodford Green Blade a long time ago
One thing I liked when I went to Cambridge with a mate once, was the bacon sandwiches they were doing out of the kiosks. Bit of a unique selling point type of thing.
Again the problem is the cost of mass producing something like that, currently all the pies and stuff are stuck in a heater, there's no actual 'cooking' going on in the back of the stands.
Sarnies were bloomin nice though and popular!
Again the problem is the cost of mass producing something like that, currently all the pies and stuff are stuck in a heater, there's no actual 'cooking' going on in the back of the stands.
Sarnies were bloomin nice though and popular!
essex blade
made in sheffield
good idea for the powers that be at the lane , why dont they have a diners club and for a nominal fee you will get a membership card that enables you to buy a peters pie !!
shorehamview
Pink Sambuca drinking World Champion.
There are many good points here, but here are also reasons why some changes will be difficult to implement. The problem with selling real ale is that if they have any left it won't keep for longer than a couple of days.
The staff need a kick up the arse, but again, it's easier said than done. The staff only work a few days a year so won't be there as a career, so it's hard to get good people. They probably are the only ones Compass can get.
The two things that Compass can easily change are the food and the exhorbitant prices. Rolling a dice to determine the price would be better than simply quadrupling the cost and thinking people will happily pay it.
Change the pie supplier, get better priced beer, actually cook things rather than relying on making frozen shite hot, and make the prices realistic may make a difference. We'll see.
The staff need a kick up the arse, but again, it's easier said than done. The staff only work a few days a year so won't be there as a career, so it's hard to get good people. They probably are the only ones Compass can get.
The two things that Compass can easily change are the food and the exhorbitant prices. Rolling a dice to determine the price would be better than simply quadrupling the cost and thinking people will happily pay it.
Change the pie supplier, get better priced beer, actually cook things rather than relying on making frozen shite hot, and make the prices realistic may make a difference. We'll see.
raul
On the right side of the wrong car
They could maybe do a trial on the Real Ale. Buy a couple of casks and see how it goes?
http://www.leedsbrewery.co.uk/shop.html
http://www.leedsbrewery.co.uk/shop.html
shorehamview
Pink Sambuca drinking World Champion.
The problem with real ale is that it doesn't keep for long. Once you start selling it then it only lasts for a couple of days. If there is any left then it would all go off. If they only get a small quantity they will run out and so potential customers will once again be complaining, this time because there is no beer left.
The only viable options are bottles, cans or kegs. The main gripe isn't the quality, it is the price. Why pay £3.50 for something that costs £2.75 outside the ground? If Compass got their prices right they might sell a lot more than they currently do.
raul
On the right side of the wrong car
Well, if they get people complaining they've run out they'll know there's a market for it won't they? And if they end up tipping some away, they'll know there isn't. Guess it comes down to having an open mind or a closed one. Over to Mr Compassman.
Ballinpigpubs13
Save Carlos
Jack daniels and coke on the kop instead of manky lager !
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No you don't.
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