SUTV Double Payment

[moDtheGod]

I just had an email telling me they've charged £180 to my credit card for the SUTV season pass. They have as well, I've checked.

Problem is, they already did this in August.

I'm trying to figure out who to complain to. But in the meantime, I'd advise subscribers to check they're not being stolen from as well.

 

[JohnDenver]

moDtheGod is back! Presumably another sign of the Rapture.

 

[designblade]

I just had an email telling me they've charged £180 to my credit card for the SUTV season pass. They have as well, I've checked.

Problem is, they already did this in August.

I'm trying to figure out who to complain to. But in the meantime, I'd advise subscribers to check they're not being stolen from as well.

Same here, currently emailing them - [email protected]

The payment is showing on paypal but not yet on my creidt card.

 

[mattbianco1]

Poor sods.
Imagine having to pay twice to watch us this season

 

[designblade]

Poor sods.
Imagine having to pay twice to watch us this season

Paying once was bad enough

 

[Gin&Juice]

That’s it. Fucking had it with Yoooonited. Shoes off, Nannans out.

 

[moDtheGod]

moDtheGod is back! Presumably another sign of the Rapture.

I have never contributed anything even close to meaningful to this forum. I find it odd, but slightly flattering, that anyone would remember me.

I only came back to ask about Blackburn tickets (just got one!) and to moan about being charged £360 to watch this shower of shit.

 

[Blades98]

Same here. I suspect majority who got the season pass have suffered the same fate.

 

[Sean Thornton]

Marketing team aware and on with it. Refunds will be made asap but no timeline as yet per clearly harassed no fault reception staff.

Is this part of COH plaything strategy? Do the Bigger Brains on here know?

 

[Harry's Game]

Only email I’ve had from SUFC is advertising an “Evening with Curtis Woodhouse”.

 

[toledo]

Same here in Ohio... sent note back to Marketing to correct and refund

 

[Tickhill Blade]

Only email I’ve had from SUFC is advertising an “Evening with Curtis Woodhouse”.

I skim read that as an "Evening with Paul Woolhouse"

 

[MTBlade]

I blame Chansiri, he's now using us to keep in charge at S6.

Hope you all get sorted asap.

 

[Come from away]

I just had an email telling me they've charged £180 to my credit card for the SUTV season pass. They have as well, I've checked.

Problem is, they already did this in August.

I'm trying to figure out who to complain to. But in the meantime, I'd advise subscribers to check they're not being stolen from as well.

Thanks for the Heads Up

 

[luffenhamblade]

Apparently they are aware of the issue and are refunding.

 

[moDtheGod]

Is this part of COH plaything strategy?

They've put ChatGPT in charge of the payments. No wonder it's fucked.

 

[Bergen Blade]

Apparently they are aware of the issue and are refunding.

So no reason to get in touch with them about it; it will be sorted out for everybody asap?

 

[NewyorkBlade]

Wow you could buy a lot of fiddle sticks for that and watch home and away.BEEP BEEP ITS THE SOUND OF THE POLICE

 

[Toronto Blade]

Same here, currently emailing them - [email protected]

The payment is showing on paypal but not yet on my creidt card.

Same here in Ohio... sent note back to Marketing to correct and refund

I was charged as well ,it fits well with the way the club is being run

 

[Sean Thornton]

I was charged as well ,it fits well with the way the club is being run

The monies haven’t been taken by the club. The clue is in the email address posted above.

 

[Toronto Blade]

Thanks Sean!

 

[Half Bond Jls]

I blame Chansiri, he's now using us to keep in charge at S6.

Hope you all get sorted asap.

Next up 10 year season tickets.

 

[Darnall Siam Blade]

Same here in Thailand.

 

[Th!stledo]

Don't all those who've paid through PayPal have an option to make a claim through PayPal?

 

[luffenhamblade]

So no reason to get in touch with them about it; it will be sorted out for everybody asap?

They said they are working through them so I believe so.

 

[luffenhamblade]

It may or may not be an error at the club or at stream, but suggesting it indicates how the club is being run is one hell of a stretch. I suspect a few people are feeling pretty bad right now and don't really need another kicking.

 

[designblade]

They said they are working through them so I believe so.

Where did you see that? They haven't responded to my email or seem to have acknowledged the error on social media

 

[luffenhamblade]

Where did you see that? They haven't responded to my email or seem to have acknowledged the error on social media

I had a reply yesterday

"Hi,

Thanks for your email.

We apologise for any inconvenience.

Our team are aware of this error and are working on processing the refunds currently. You should receive this in the 3-5 of working days.

Let us know if you have any further questions or concerns, we're here to help!

Regards,
Sheffield United Support"

 

[moDtheGod]

I didn't get an acknowledgement of my complaint until about 90 mins ago, but I've just had another email telling me it's been refunded and I see the pending payment on my credit card.

It's a BS error (that may have been nothing to do with the club at all, to be fair) but well done for fixing it so quickly.

 

[toledo]

I got an email saying it was a technical error and a refund is being made.