Fan Experience

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another point, brought up before but not acted on.

Captain Blade is supposed to be Kids entertainment, but they can't reach him. Maybe he should walk round the bottom of the stands and not ON the pitch so Kids can have their photo's taken with him.

If the guy in the suit doesn't agree, get somebody who will do what the club ask him to do and not what he wants to do. It's a family club and my boys always ask if they can go to the Pirate for their photo taken but can't get to him.

When my lad was about 9 or 10 we got a great photo of him with Captain Blade on the track near the JSS (Stockport County match approx 2001/2) and turned it into a huge great poster which still hangs proudly in his room. Captures all the joy of taking your young 'un to a mid week night game (we live over 100 miles from Sheff so they were always special trips on a school day for him - and me). When I look at that poster it always makes me smile so it's a real shame if others don't get the chance to do that.

For the record I remember that Shaun Murphy scored the winner that night. Header from a Devlin corner. Shocking weather - pissed it down all night. Revolution might put me straight on this one.
 

Imagine you reduced prices on season tickets say by 25%. You might get quite a few more coming in and making up most of the shortfall. Add to that the increased take on drink food etc, you may even end up in front, with bigger crowds. I'm sure a good marketing company could work out the optimum price.
 
Re: phone signal - I could never get any on Three and now can't on Orange/T-Mobile either

Re: food - there is clearly a tactic of trying to fleece a captive audience rather than trying to provide any kind of pleasant food experience. Wigan had brilliant pies and they were about £1.75 from memory. I dread to think whether the human body has evolved sufficiently to digest one of the hot dogs they sell with the bread that will never go off. I feel a bit sorry for the staff in a way as they are only there for a couple of hours every couple of weeks and it always seems a different team so they probably don't get any training.

I went to Huddersfield v Dover on Sat and they were worse than us for service in that the queues started 10 min before half time and no pies were ready. Then they came out 10 at a time of only one type. And the beer was as expensive.

For general experience I used to like it when the tannoys were a bit shit. You could hear the away fans singing, the home fans would respond, a thing called an atmosphere used to build as the crowd grew. This was done naturally. Now no-one even tries because you are completely drowned out by music. The music is too loud too (South Stand), don't get me wrong I like half time music but I like to talk to people with it in the background.
 
Please cut the volume on the PA !

Re online ticketing.
I'm a season ticket holder on John St who occasionally goes to games elsewhere if I'm out of town. Other clubs I've been to this season allow you (a) to set up an account to buy tickets by nominating your own password and username, just as if you were buying anything else online, and then (b) allow you to choose exact (ie numbered) seats. Some clubs also use software that allows you to check the view from the seat/block you've selected. It recently took me less than 5 mins to buy tickets online at two prem clubs where I had zero "purchasing history". I suspect our online system is poor because, a bit like our team, it's cheap as chips. But I may be wrong ...
 
E-ticketing software also gives you option of printing off your tickets at home, at time of purchase (see, eg, Birmingham City's system). This also cuts down on costs because you don't have to pay postage.
 
Imagine you reduced prices on season tickets say by 25%. You might get quite a few more coming in and making up most of the shortfall. Add to that the increased take on drink food etc, you may even end up in front, with bigger crowds. I'm sure a good marketing company could work out the optimum price.

Bigger crowds spending more on food will only bring profit to Compass as they have already paid for the franchise hence the reason the catering is such expensive shit as they already have their money.
 
E-ticketing software also gives you option of printing off your tickets at home, at time of purchase (see, eg, Birmingham City's system). This also cuts down on costs because you don't have to pay postage.

Does that work? If Joe Public don't own decent printers, then I can see problems at the turnstiles as the barcode readers refuse admission.

It seems to work well enough now whereby members and ST holders have unique cards which can be "charged-up" for each game. Non-members collecting a ticket in person seems reasonable to me.
 
1. Goal Music - Football survived 100 years without it and it wouldn't be missed.

2. Lyrics on Big Screen and first few Bars of Annie's Song - We're not simpletons on our first trip to the Lane and it may come as a surprise but we don't need to be told when to sing it.

3. The amount of adverts on the scoreboards - the clue is in the name.

4. The Star Wars intro - who's idea was that? it's not like we are deprived of Songs/Artists with Blades or United in the name.

5. Not really match day experience but can somebody tell Macron that contrary to media reports all English males are not massively obese and such all clothing sizes should be reigned in a bit.

How about going to the nearest "negozio di articoli sportivi" (sports shop) and getting a major club shirt in s,m,l,xl and a tape measure and do some comparing of size measurements between say the Inter Milan merchandise and the Sheffield United Merchandise.

6. The removal of Bottle Tops from children's pop - FFS get a grip.

7. Beer Back Pack Brigade - Where did they go? The South Stand used to be an easy place to get a drink at half time, now it's a nightmare.

8. Turn your ovens up a touch - You know your products aren't trustworthy when you see a child of about 8 inspecting his burger for core temperature before eating it.

9. Is the Ticket Office the last place in the world where you still have to sign a receipt when using your card? Chip and Pin, its the future, I've used it.

10. General tidiness of the Lane - I don't about the rest of the ground but the South Stand concourse is a shit hole. Posters for Xmas offers still on display, bins overflowing, the works.
 
Does that work? If Joe Public don't own decent printers, then I can see problems at the turnstiles as the barcode readers refuse admission.

It seems to work well enough now whereby members and ST holders have unique cards which can be "charged-up" for each game. Non-members collecting a ticket in person seems reasonable to me.

Why not have the option of all of them though? The printing at home is a good option to have if you ask me.... not that I'd ever use it. But some people may prefer it.
 
1. Goal Music - Football survived 100 years without it and it wouldn't be missed.

2. Lyrics on Big Screen and first few Bars of Annie's Song - We're not simpletons on our first trip to the Lane and it may come as a surprise but we don't need to be told when to sing it.

3. The amount of adverts on the scoreboards - the clue is in the name.

4. The Star Wars intro - who's idea was that? it's not like we are deprived of Songs/Artists with Blades or United in the name.

5. Not really match day experience but can somebody tell Macron that contrary to media reports all English males are not massively obese and such all clothing sizes should be reigned in a bit.

How about going to the nearest "negozio di articoli sportivi" (sports shop) and getting a major club shirt in s,m,l,xl and a tape measure and do some comparing of size measurements between say the Inter Milan merchandise and the Sheffield United Merchandise.

6. The removal of Bottle Tops from children's pop - FFS get a grip.

7. Beer Back Pack Brigade - Where did they go? The South Stand used to be an easy place to get a drink at half time, now it's a nightmare.

8. Turn your ovens up a touch - You know your products aren't trustworthy when you see a child of about 8 inspecting his burger for core temperature before eating it.

9. Is the Ticket Office the last place in the world where you still have to sign a receipt when using your card? Chip and Pin, its the future, I've used it.

10. General tidiness of the Lane - I don't about the rest of the ground but the South Stand concourse is a shit hole. Posters for Xmas offers still on display, bins overflowing, the works.

11. Hot water taps in the South Stand.
 
When we were in the Premiership, I always thought we should've had a little kiosk in town to sell tickets... like the newsagents and Greedy Greek deli at the Castle Square tram stop. Then anyone travelling into town could wander to the Lane, safe in the knowledge they'd bought tickets (removing the temptation just to stay in the pub).

There's no reason why all the tickets have to be sold from one central place, what with all these newfangled network things.

Also, I think we need a return to the Social Club days of old seeing as we're now deemed too mucky and poor to be allowed into the Platinum Suite! Ideally, a massive Wetherspoons type thing at the back of the Kop (with parking underneath) which is ST-holder entry only on match days. Booze on a par with the local pubs and decent, reasonably priced pub food. Stick a few pool tables in, tellies showing the sport and it'd get used throughout the week by the students too.

---------- Post added at 12:21 PM ---------- Previous post was at 12:09 PM ----------

And... I always thought there should be a counter in each stand with a "fan liaison representative" (customer services chap, if you like). You should be able to lodge any comments with someone from the club at the time they are occurring so that they could be addressed instantly.

Shit pie? Take it to the counter and show them. They should be able to offer you a voucher or your money back.

Unacceptable language? Go to the counter and report it. They could then radio through to stewards and ask them to keep an eye out.

Someone in front of you who keeps standing up but you're not sure where you can shift to? Why yes sir, we've got a spare seat on row X if you'd like to move to that.

For obvious reasons, you wouldn't staff them with little lasses. And you might want a bit of talky-through glass in case of any particularly strong complaints.
 
Oh for the days when you woke up on a Saturday morning and thought 'fancy going to the game today' rang your mate, met in the pub, strolled down, paid on the gate and stood where you liked on the kop, changed ends at half time, jumpers for.........ho hum.

Len was talking about the Kyles being the soul of SUFC, to me the whole problem that needs addressing is that the soul has gone out of football.
 

Small things but....

John Street stinks of rancid chip fat on match days - the extractor fan spews out onto the street.

The name plaques on John St are a dsgrace. I can point better than that and I'm not a brikkie.

If possible there should always be one pay on the day door
 
I've used "print your own" several times, for gigs as well as for footie. It's always worked fine for me. Best thing is that you can get tickets at the very last minute, if need be, without having to worry about them being delivered in time, and without the faff of turning up really early to collect them.
 
Oh for the days when you woke up on a Saturday morning and thought 'fancy going to the game today' rang your mate, met in the pub, strolled down, paid on the gate and stood where you liked on the kop, changed ends at half time, jumpers for.........ho hum.

Len was talking about the Kyles being the soul of SUFC, to me the whole problem that needs addressing is that the soul has gone out of football.

With you there JC, all the way. Forget the bloody catering inside as there are plenty of good food places in the surrounding area. If you cannot wait 90 mins for a pie then suffer the consequences. If they cut the food out and just sold drinks it might be better.

The point about the smell from the extractors on John Street is valid as well - even the horse shit smells better than that.

Oh... and bring back standing areas....please. Reasonably priced, pay on the day, good view of the pitch, a place where we can all sing without being prompted by some numpty with a PA.
 
Oh... and bring back standing areas....please. Reasonably priced, pay on the day, good view of the pitch, a place where we can all sing without being prompted by some numpty with a PA.

Unfortunately, that isn't United's decision to make. It would be a Government decision and require a change in the law.

The Lib Dems promised to look into safe standing as a pre-election promise. But we all know how much they're worth... :(
 
they'll have to bring them back in the end.. the whole game is an over commercialised POS.. give it ten years
 
1. Catering - better quality food (e.g. pies that don't require a hammer & chisel to get into them, chips that haven't been deep fried to death) and quicker service so that's it's possible to buy something at ht without missing 10 mins of the 2nd half. Some staff could do with a quick course in good manners and being able to work out the correct change too.

2. Lager/beer pumps that don't take half an hour to fill a pint glass.

3. Agree with comment earlier about not taking tops of kids drinks. Since when has the top of a bottle of coke been a potentially dangerous weapon? I refuse to buy the bottle unless they put the top back on which normally works.

4. Club merchandise - Still generally abysmal - poor quality & garish designs.

5. Club shop - don't stop people going in pre-match just because the shop is slightly busy.

6. Zero tolerance on smoking in toilets (or anywhere else in ground).

7. Improve the appearance of the kop from outside the ground - it looks like a non-league ground stand.

UTB!
 
How about parking ladies and gents?

Do you think the club could do something to address parking around Bramall Lane? A park and ride scheme for example?
 
3. Agree with comment earlier about not taking tops of kids drinks. Since when has the top of a bottle of coke been a potentially dangerous weapon?

A full bottle of Coke hitting you on the head could hurt. ;)
 
How about parking ladies and gents?

Do you think the club could do something to address parking around Bramall Lane? A park and ride scheme for example?

I'm not sure SUFC can do anything about it, but the Council has gone way over the top with the resident only parking near the Lane. I've never seen the resident only spaces more than half full.
 
I'm not sure SUFC can do anything about it, but the Council has gone way over the top with the resident only parking near the Lane. I've never seen the resident only spaces more than half full.

Pig Councilors - conspiracy
 
2. Lager/beer pumps that don't take half an hour to fill a pint glass.

I've only seen them at Trent Bridge, but they must exist elsewhere and that's a dispenser that can pour twelve pints at a time, much quicker and much less labour intensive than our current system and not rocket science, to coin a phrase.
 
Do you think the club could do something to address parking around Bramall Lane? A park and ride scheme for example?


I'm not sure SUFC can do anything about it, but the Council has gone way over the top with the resident only parking near the Lane. I've never seen the resident only spaces more than half full.

Southampton have a good one - http://www.saintsfc.co.uk/page/Directions/0,,10280~1656617,00.html

supposed to be for away fans but home fans do use it

and one for lenners --> http://www.saintsfc.co.uk/page/SupporterServices/0,,10280,00.html :)
 

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