Thumbs up and Thumbs down from me.
My old man has 2 executive memberships over in the TC suite and has done for quite a few years now. The price for an adult membership is £800+VAT and all ticket requests etc go through the commercial department.
So rather than wait until Thursday for me to use my Loyalty points to get the tickets he ordered and paid for four £64 tickets. He explain of his distain for the 3rd tier at Wembley as we had sat there in 09 (Block 502) and had a shite view and felt like we should be holding on to the edge of our seats for dear life rather than watch the match. Therefore we had decided to go for the £64's as there seemed to be on the club wembley tier or the lower tier. He was told the tickets could be picked up yesterday and sent me to get them.
I got to the lane at about 4:30 and picked up the tickets, Block 501 row 4, I immediately told the lad working behind the glass about the conversation with the commercial department and he said "we just get a list and then put the tickets to the list". I asked if he could swap them for something lower down, he replied "the tickets left are all over the place now and we just have loads of boxes of tickets" I asked if he could look, he wandered off returning almost immediately to tell me no.
I decided to go back this morning first thing after having an absolutely foul evening,
spent chuntering about how I could have got better tickets by going down and queuing armed with a customer number and some loyalty points!
Walked in this morning spoke to a young lady, who saw my problem, got a box of tickets out, flicked through the tickets in front of me produced 4 tickets for the middle tier and swapped them no problems. She was a star, we had a little chuckle about it and off I went after about 3 minutes!
Now why couldn't A, the ticket office send a batch of tickets through to the commercial department last week to sort out their customers like they used to and B why couldn't that lazy arse from yesterday give me any kind of customer service that wasn't short of telling me get out!
I do understand that shifting that many tickets will have been a nightmare but a service with a common sense smile goes a long way.
So Boooo to the lad yesterday and Chuffing Well Done to the lass this morning!
Finally big thumbs up to the staff in the shop this morning making sure all fans were ok with sizes etc with new shirt. Very good service.
WB
