Ticket Office

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CaptainMorgans

CaptainMorgans

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Shocking this morning. I called an hour and a half ago and was informed my “position in the queue is 2.” I’m now in position number 1. Still on hold.

I wouldn’t mind but it won’t let me register online to do anything either.

Rubbish.
 



morganselbow said:
Shocking this morning. I called an hour and a half ago and was informed my “position in the queue is 2.” I’m now in position number 1. Still on hold.

I wouldn’t mind but it won’t let me register online to do anything either.

Rubbish.
Click to expand...

Haven’t they said it’s closed today because of the weather?
 
Update: Unfortunately, due to adverse weather conditions and forecast, Bramall Lane offices are today closed. Tickets can be purchased online at sufc.co.uk/tickets Online Superstore is available via sufc.co.uk/superstore for Commercial enquires please contact [email protected].
 
morganselbow said:
Shocking this morning. I called an hour and a half ago and was informed my “position in the queue is 2.” I’m now in position number 1. Still on hold.

I wouldn’t mind but it won’t let me register online to do anything either.

Rubbish.
Click to expand...

So you have been a member of here since 2011 but not registered at the club. I can’t help here
 
morganselbow said:
Shocking this morning. I called an hour and a half ago and was informed my “position in the queue is 2.” I’m now in position number 1. Still on hold.

I wouldn’t mind but it won’t let me register online to do anything either.

Rubbish.
Click to expand...

Ooo that will be pricey :(
 
I have been a member of the club since I was a kid, but I don’t know my customer number.

Tried to register online, they say they already have my details, so it won’t allow me to “re-register.” Try to reset my password and it says that the email address I have provided in the username box is not recognised (it’s the only email address I have ever had).

So I call the Box Office - they’re not diverting calls to an Out of Office, they’re telling callers they’re in a queue. It said I was caller number 2, so I assume I’m second in a queue of callers - as you would.
 
That dog I've just seen sitting outside the ticket office is gonna be so disappointed.
 
morganselbow said:
I have been a member of the club since I was a kid, but I don’t know my customer number.

Tried to register online, they say they already have my details, so it won’t go through. Try to reset my password it says that the email address provided is not recognised (it’s the only email address I have ever had).

So I call the Box Office - they’re not diverting calls to an Out of Office, they’re telling callers they’re in a queue. It said I was caller number 2, so I assume I’m second in a queue of callers - as you would.
Click to expand...


Waiting for an hour and a half though. Didn't the snow make you think?
 



morganselbow said:
I have been a member of the club since I was a kid, but I don’t know my customer number.

Tried to register online, they say they already have my details, so it won’t allow me to “re-register.” Try to reset my password and it says that the email address I have provided in the username box is not recognised (it’s the only email address I have ever had).

So I call the Box Office - they’re not diverting calls to an Out of Office, they’re telling callers they’re in a queue. It said I was caller number 2, so I assume I’m second in a queue of callers - as you would.
Click to expand...

If it's the original password then I think it should just be your postcode...
 
morganselbow said:
I guess I wrongly assumed that the Club would not be so disorganised so as to not cover for this likely scenario.
Click to expand...

Can understand the frustration but it sounds like you’re trying to pass the responsibility to someone else.
A lesson should be learnt, don’t rely on others, take control and sort out your on line access.
 
When you eventually speak to the ticket office (today or whenever), ask them what your registered email address is, so you can make future purchases online.:)
 
morganselbow said:
I have been a member of the club since I was a kid, but I don’t know my customer number.

Tried to register online, they say they already have my details, so it won’t allow me to “re-register.” Try to reset my password and it says that the email address I have provided in the username box is not recognised (it’s the only email address I have ever had).

So I call the Box Office - they’re not diverting calls to an Out of Office, they’re telling callers they’re in a queue. It said I was caller number 2, so I assume I’m second in a queue of callers - as you would.
Click to expand...
When i registered online a few years ago. I kept my customer number in a safe place so it's there if I need it. ( a bit sad I know!!). The offices are all closed today due to the weather.
 
Sean Thornton said:
Waiting for an hour and a half though. Didn't the snow make you think?
Click to expand...
Do you not think a department providing customer service should divert to a recording saying the TO is shut rather than having the usual "you're in a queue" message, leaving people hanging on the other end of the line?
The ticket office generally are pretty decent but instances of poor service shouldn't be not commented upon.
 
Sheffsteel said:
Can understand the frustration but it sounds like you’re trying to pass the responsibility to someone else.
A lesson should be learnt, don’t rely on others, take control and sort out your on line access.
Click to expand...

You mean he should go to the Lane open the ticket office and answer the phone? :)
 
Liverpool blade said:
When i registered online a few years ago. I kept my customer number in a safe place so it's there if I need it. ( a bit sad I know!!). The offices are all closed today due to the weather.
Click to expand...
That is shocking! Stop being so organised, you'll make the rest of us look bad, and you won't be able to slag the club off if you don't know your own details.
 
Rodders said:
Do you not think a department providing customer service should divert to a recording saying the TO is shut rather than having the usual "you're in a queue" message, leaving people hanging on the other end of the line?
The ticket office generally are pretty decent but instances of poor service shouldn't be not commented upon.
Click to expand...


Not sure how telecoms systems like Uniteds works, but if no one could get in, how could they switch the system over.

As I said earlier, an hour and a half with snow outside?
 



Davalon said:
Some of us walked a mere 3 miles to work this morning to find younger able bodied colleagues unable to get their cars off their drive 2 miles away :mad:
Click to expand...
Aye, our IT bloke who always manages to be on a fag break "couldn't get off his drive". Conveniently he lives in Doncaster (we're in Wakefield) so we can't check, but I'm minded to find out his address and check it out on Google Maps.
 
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