The Box Office

[Bert]

A few observations.

1. You can't but tickets for the Wednesday match online even though it says that you can on the main website.

2. You can't get your £2 per match discount online.

3. Bert Jnr's membership card didn't work last Saturday, he was sent from one end of the South Stand to the other and neither set of turnstiles worked so he had to go to the Box office to be given a ticket instead and that didn't work either due to the fact that the idiot in the Box Office gave him a ticket for the Huddersfield game! Consequently 10 minutes of the match was missed.

If they are not careful a lot of people are going to find it too much trouble buying tickets.

 

[JohnDenver]

Have you made these points to the club?

 

[Pedro Verde]

Should have bought a season ticket

 

[raul]

One suspects that their response would be to advise Bert to buy a ST which will magically rid you of all your problems.


Second-class customers get second class service.

 

[bricktop]

Or alternatively you contact either the ticket office or Richard Batho with your concerns. They will get back to you.

You should try it, i spoke to Richard Batho last week at length about other matters and found him to be completely different from the stool pigeon that i thought he would be.

Just out of interest, do you have any problems obtaining match tickets from Wakefield, Raul?

 

[djbaldken]

On a similar note.

Hands up. Im one of the non renewal seasonticket holders.

I recently bought membership cards for me and my son. We have both held season tickets in the family stand for at least the last 12 seasons maybe longer im not quite sure. I attempted to get tickets for the Bury match in our old seats which have not been allocated to anyone else.
I was told by the box office that since my son is no longer a junior I can no longer have tickets in the family stand. The fact that he has not been a junior for the last 8......yes 8 seasons and we were able to renew our season tickets and still sit there until now made no difference.
Their excuse was that families had complained about non family supporters causing problems in there. I did ask if that what was the case what is the point of having stewards s in there? Are nt they paid to sort those sort of problems out? If not then what are they paid for?

I also asked that if I decided to renew our season tickets could I have them in the family stand as that is where Id sat for the last 15 seasons would I be able to do this? only to be told no you ll have to sit somewhere else.

Its a bit like walking into a car showroom and seeing a car in one corner that you like. You ask the salesman if its for sale. He says yes. You say ok Ill take it then. And then he says no you cant have that one . But you can have that one in the other corner.

In that situation are you going to buy a car from him????

Are you really?

 

[bricktop]

It's part of an old agreement.

When the Blades built the John Street Stand, it was designated as the family stand, and they brought in a rule where by you can only buy tickets for JSS with a junior ticket, but they honoured the season ticket holders who held season tickets in the old John Street Stand by allowing the old season tickets holders there to renew and buy tickets without a junior ticket for as long as they liked. As far as i know that agreement remains in place to this day, but you still can't buy tickets for JSS on a match by match basis without a junior in tow.

 

[djbaldken]

I Know that Brownie.
But my point is that i ve been sitting there since I cant remember when, with my son who has not been a junior for the last 8 years. Nor were we season ticket holders untill some time after the family stand was builr.
I was actually in there for the Bury match as I went with a mate who has a son. Looking round I could see many many many many many and many more people who obviously WERE NOT THERE WITH JUNIORS.
In fact the three rows behind my old seats consisted of ALL ADULTS. Not a child was in evidence!!!

Ok if it a rule its a rule! But it should be enforced for everybody.

And it clearly is not being.


I know.......Im just a grumpy old git!!!!

 

[Highbury_Blade]

I Know that Brownie.
But my point is that i ve been sitting there since I cant remember when, with my son who has not been a junior for the last 8 years. Nor were we season ticket holders untill some time after the family stand was builr.
I was actually in there for the Bury match as I went with a mate who has a son. Looking round I could see many many many many many and many more people who obviously WERE NOT THERE WITH JUNIORS.
In fact the three rows behind my old seats consisted of ALL ADULTS. Not a child was in evidence!!!

Ok if it a rule its a rule! But it should be enforced for everybody.

And it clearly is not being.


I know.......Im just a grumpy old git!!!!

Did you miss the bit in bold.....?

It's part of an old agreement.

When the Blades built the John Street Stand, it was designated as the family stand, and they brought in a rule where by you can only buy tickets for JSS with a junior ticket, but they honoured the season ticket holders who held season tickets in the old John Street Stand by allowing the old season tickets holders there to renew and buy tickets without a junior ticket for as long as they liked. As far as i know that agreement remains in place to this day, but you still can't buy tickets for JSS on a match by match basis without a junior in tow.

 

[raul]

Or alternatively you contact either the ticket office or Richard Batho with your concerns. They will get back to you.

You should try it, i spoke to Richard Batho last week at length about other matters and found him to be completely different from the stool pigeon that i thought he would be.

Just out of interest, do you have any problems obtaining match tickets from Wakefield, Raul?

None at all mate.

 

[SwissBlade]

My view of the box office - too expensive and really not the same as omegas....

 

[stannyblade]

I Know that Brownie.
But my point is that i ve been sitting there since I cant remember when, with my son who has not been a junior for the last 8 years. Nor were we season ticket holders untill some time after the family stand was builr.
I was actually in there for the Bury match as I went with a mate who has a son. Looking round I could see many many many many many and many more people who obviously WERE NOT THERE WITH JUNIORS.
In fact the three rows behind my old seats consisted of ALL ADULTS. Not a child was in evidence!!!

Ok if it a rule its a rule! But it should be enforced for everybody.

And it clearly is not being.


I know.......Im just a grumpy old git!!!!

How much is the cheapest Junior ticket?
Buy one of those as well as your other two then you can sit there if you like it in there so much
I have sat in there several times when I have borrowed my mates ticket. Not a bad view but absolutely no atmosphere

 

[Tuns]

The ticket selling systems have been awful in recent years.

Since we got rid of cash turnstyles we seem to have made buying tickets far more complicated than it needs to be.

After all these years of problems with systems should it really still be up to the customers to be trying to sort things out by emailing people at the club.

I had a ST till last season and when I started trying to buy match tickets last season I found it ridiculous to the point where if i decided on a Friday I'd like to go the match on a Saturday that I just couldn't be bothered with the system. I've given up trying to buy tickets online. And how many timesdo you ask for a ticket next to mate to be told it's gone and then turn up and there's nobody sitting within 10 seats of them.

The crux is that buying tickets should be the easiest most simple transaction. The club should have systems in place to make going to BDTBL a doddle, even at short notice.

In this day and age people expect to be able to do pretty much everything at the touch of button and without hassle and queues.

You can say well they're not true Blades or they should email Batho or make more effort but if you want to reach out to the floating fans and the 15,000 or so who have stopped going since a few years ago then the club has to bend over backwards to make it easy and start living in the real world where not every Blade is on a forum or on the official website making sure they keep up with the latest developments in how to buy a ticket.

United have allowed a perception to develop that buying tickets is a hassle. I appreciate it may not be as much of a hassle as some think (including me!) but it's the perception that matters.

There seems to be a mentality on here that it is the fans responsibility to make al the running on tickets when it's clearly up to the club to finally get it's ticketing strategy sorted before we lose even more fans.

 

[KPO]

How much is the cheapest Junior ticket?
Buy one of those as well as your other two then you can sit there if you like it in there so much

You wouldn't be able to do that if the junior doesn't exist as they would want proof of age.

 

[Worksop II]

We probably brought 9 or 10 tickets last season, over the phone, to be put onto our membership tickets.

It all worked fine, no hassle getting in at the games, so it can work.

Can't speak for this season tho ..........

 

[2ndtenorblade]

Last season they sent me tickets for Burnley (away) when I'd ordered Norwich, (may have been other way round). As it happened I wanted both sets anyway so it was easily sorted, but I got the same operator on both occasions and she timidly asked "you're not going to slag me off on bladesmad like everybody else does, are you?"

 

[Toiletduck]

Ive bought plenty of tickets online since i gave my ST up because of work a few years ago and always found it to be a piece of piss. You get to see which seats are available and which ones are not. I always pick an end of aisle seat as i struggle to fit my lanky legs behind the other seats on the kop. Ive not had a problem........ yet. Yeah i also noticed that the snort beast tickets are not available online yet too.

 

[boo radley]

I thought they had said they were getting rid of the 0871? not only are you 'eld' in a queue as the woman says, as pointed out in another thread the music never changes and WE have to pay for the privilage.
Anyone know when we are getting rid or did the club just pull out another passifying statement?

 

[Worksop II]

Yeah i also noticed that the snort beast tickets are not available online yet too.

I would imagine these will be initially coupled with other matches, before they go on General Sale.

 

[muttsnuts]

On a similar note.

Hands up. Im one of the non renewal seasonticket holders.

I recently bought membership cards for me and my son. We have both held season tickets in the family stand for at least the last 12 seasons maybe longer im not quite sure. I attempted to get tickets for the Bury match in our old seats which have not been allocated to anyone else.
I was told by the box office that since my son is no longer a junior I can no longer have tickets in the family stand. The fact that he has not been a junior for the last 8......yes 8 seasons and we were able to renew our season tickets and still sit there until now made no difference.
Their excuse was that families had complained about non family supporters causing problems in there. I did ask if that what was the case what is the point of having stewards s in there? Are nt they paid to sort those sort of problems out? If not then what are they paid for?

I also asked that if I decided to renew our season tickets could I have them in the family stand as that is where Id sat for the last 15 seasons would I be able to do this? only to be told no you ll have to sit somewhere else.

Its a bit like walking into a car showroom and seeing a car in one corner that you like. You ask the salesman if its for sale. He says yes. You say ok Ill take it then. And then he says no you cant have that one . But you can have that one in the other corner.

In that situation are you going to buy a car from him????

Are you really?

Should have bought a season ticket perhaps. Saves all the hassle. Me personally I dont have a problem getting in, but then again I suppose all the other true blades dont either! I wondered how long it would be before the complaints started as the stayaways started sneaking back in!!!!

 

[2ndtenorblade]

I can get in a lot easier now i've lost a stone in weight.

 

[boo radley]

just reminded me Kps need an invoice.

 

[2ndtenorblade]

Send it in Boo, they don't pay them anymore, unless they really have to.

 

[boo radley]

Send it in Boo, they don't pay them anymore, unless they really have to.

I've noticed, still owed a load from shutdown.

 

[2ndtenorblade]

What do you expect? Main accounts man is a pig from Barnsley. Do you want me to have a word?