I am glad to report that I called the box office today and used the new number which is charged as a local rate (presumably for local callers) instead of the premium rate on the old 0871 number. Good news.
On the not so good front, it still took me around 15 minutes to get through despite me being only "caller number 2" in the queue. My guess is that there could have only been 1 person answering (and I guess a trainee at that). I wonder how many lost sales this causes when people give up before their turn comes up. Normal, REAL commercial organisations give the most resources to the sales part of the company to make the most of the sales opportunities. The call queuing devices employed can provide statistics on the number of calls abandoned, average caller wait times etc to allow savvy managers to be able to "tune" the service to optimal levels.
I wonder how much more income the club are missing out on, we might even not have to sell as many of our players or even be able to buy better, more expensive players if they got their commercial act together. Perhaps our hero Jim Phipps can sort this.
On the not so good front, it still took me around 15 minutes to get through despite me being only "caller number 2" in the queue. My guess is that there could have only been 1 person answering (and I guess a trainee at that). I wonder how many lost sales this causes when people give up before their turn comes up. Normal, REAL commercial organisations give the most resources to the sales part of the company to make the most of the sales opportunities. The call queuing devices employed can provide statistics on the number of calls abandoned, average caller wait times etc to allow savvy managers to be able to "tune" the service to optimal levels.
I wonder how much more income the club are missing out on, we might even not have to sell as many of our players or even be able to buy better, more expensive players if they got their commercial act together. Perhaps our hero Jim Phipps can sort this.
