Ticket Assistance

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SwissBlade

SwissBlade

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That's two weeks running that my season ticket didn't scan.

Last week I was interrogated by the steward "well you must've moved seat or something". Nope, it just didn't scan. So they let me in. Try it next game he said...

So I turned up today, tried to scan and it didn't work, so I went to 'Alan' of ticket assistance white jacket fame. Never even checked it with his pda, just sent me to the ticket office.

I said I'd go after or midweek when it was quieter and besides it was 2:58... No chance.

Awful customer service and Alan, wasn't really a good advert for the clubs customer service.

Got to the ticket office and there was a huge queue. Fortunately the steward on the door was helpful and got me and several others to the front, seems to be a bit of a problem and it's not helped by shit customer service.

If you can't buy on the gate there must be a better way than sending people to the ticket office at that time.

I'm guessing Jim won't reply to my tweet as its not a tweet blowing smoke up his or the clubs arse
 



My ticket didn't scan for the South Stand, eventually a man (maybe Alan? It was a bearded guy who spent ages trying to tap something into a PDA) in a white tabard let me in.
 
Rudders said:
My ticket didn't scan for the South Stand, eventually a man (maybe Alan? It was a bearded guy who spent ages trying to tap something into a PDA) in a white tabard let me in.
Click to expand...
It wouldn't be Alan, he hates blades fans
 
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Reactions: Dec
SwissBlade said:
That's two weeks running that my season ticket didn't scan.

Last week I was interrogated by the steward "well you must've moved seat or something". Nope, it just didn't scan. So they let me in. Try it next game he said...

So I turned up today, tried to scan and it didn't work, so I went to 'Alan' of ticket assistance white jacket fame. Never even checked it with his pda, just sent me to the ticket office.

I said I'd go after or midweek when it was quieter and besides it was 2:58... No chance.

Awful customer service and Alan, wasn't really a good advert for the clubs customer service.

Got to the ticket office and there was a huge queue. Fortunately the steward on the door was helpful and got me and several others to the front, seems to be a bit of a problem and it's not helped by shit customer service.

If you can't buy on the gate there must be a better way than sending people to the ticket office at that time.

I'm guessing Jim won't reply to my tweet as its not a tweet blowing smoke up his or the clubs arse
Click to expand...
You mean they didn't now who you were ?????
Fuckme Swizzler what's the world comin too.
You had to queue like the rest of us poor uns ;)
 
SwissBlade said:
That's two weeks running that my season ticket didn't scan.

Last week I was interrogated by the steward "well you must've moved seat or something". Nope, it just didn't scan. So they let me in. Try it next game he said...

So I turned up today, tried to scan and it didn't work, so I went to 'Alan' of ticket assistance white jacket fame. Never even checked it with his pda, just sent me to the ticket office.

I said I'd go after or midweek when it was quieter and besides it was 2:58... No chance.

Awful customer service and Alan, wasn't really a good advert for the clubs customer service.

Got to the ticket office and there was a huge queue. Fortunately the steward on the door was helpful and got me and several others to the front, seems to be a bit of a problem and it's not helped by shit customer service.

If you can't buy on the gate there must be a better way than sending people to the ticket office at that time.

I'm guessing Jim won't reply to my tweet as its not a tweet blowing smoke up his or the clubs arse
Click to expand...

SwissBlade said:
That's two weeks running that my season ticket didn't scan.

Last week I was interrogated by the steward "well you must've moved seat or something". Nope, it just didn't scan. So they let me in. Try it next game he said...

So I turned up today, tried to scan and it didn't work, so I went to 'Alan' of ticket assistance white jacket fame. Never even checked it with his pda, just sent me to the ticket office.

I said I'd go after or midweek when it was quieter and besides it was 2:58... No chance.

Awful customer service and Alan, wasn't really a good advert for the clubs customer service.

Got to the ticket office and there was a huge queue. Fortunately the steward on the door was helpful and got me and several others to the front, seems to be a bit of a problem and it's not helped by shit customer service.

If you can't buy on the gate there must be a better way than sending people to the ticket office at that time.

I'm guessing Jim won't reply to my tweet as its not a tweet blowing smoke up his or the clubs arse
Click to expand...
Mine didn't work last week, so phoned ticket office this morning and was told, now all sorted. Went to get in at 2.45, wouldn't work and woman steward said no chance. Go to ticket office. After a wait, they tell me its now fine. Back to John Street, game now started. Wouldn't work, same steward wouldn't let me in. Back to frigging ticket office, issued with new season card. Got in at 3.20! Not very amused!!!!
 
SwissBlade said:
That's two weeks running that my season ticket didn't scan.

Last week I was interrogated by the steward "well you must've moved seat or something". Nope, it just didn't scan. So they let me in. Try it next game he said...

So I turned up today, tried to scan and it didn't work, so I went to 'Alan' of ticket assistance white jacket fame. Never even checked it with his pda, just sent me to the ticket office.

I said I'd go after or midweek when it was quieter and besides it was 2:58... No chance.

Awful customer service and Alan, wasn't really a good advert for the clubs customer service.

Got to the ticket office and there was a huge queue. Fortunately the steward on the door was helpful and got me and several others to the front, seems to be a bit of a problem and it's not helped by shit customer service.

If you can't buy on the gate there must be a better way than sending people to the ticket office at that time.

I'm guessing Jim won't reply to my tweet as its not a tweet blowing smoke up his or the clubs arse
Click to expand...
As Shoreham touched on, why didn't you try the "do you know how expensive my tyres are" line? A a sure fire entry into the finest of edtablishments:)

UTB
 
[QUOTE="Northyorksblade, post: 816380, member: 2220"Not very amused!!!![/QUOTE]

Whilever they are fuckin you about, they are leaving the rest of us alone ......

A job well done Norks ;)
 
Some people just can't take a hint can they? :D

In all seriousness.... we'll enquire.
 
SwissBlade said:
That's two weeks running that my season ticket didn't scan.

Last week I was interrogated by the steward "well you must've moved seat or something". Nope, it just didn't scan. So they let me in. Try it next game he said...

So I turned up today, tried to scan and it didn't work, so I went to 'Alan' of ticket assistance white jacket fame. Never even checked it with his pda, just sent me to the ticket office.

I said I'd go after or midweek when it was quieter and besides it was 2:58... No chance.

Awful customer service and Alan, wasn't really a good advert for the clubs customer service.

Got to the ticket office and there was a huge queue. Fortunately the steward on the door was helpful and got me and several others to the front, seems to be a bit of a problem and it's not helped by shit customer service.

If you can't buy on the gate there must be a better way than sending people to the ticket office at that time.

I'm guessing Jim won't reply to my tweet as its not a tweet blowing smoke up his or the clubs arse
Click to expand...

So you've had previous problems with your season card and then still decided to turn up 2 minutes before kick off hoping it would work?

Sorry but you deserve to miss part of the match. You could have easily gone to the ticket office sometime since the Chesterfield match (only had a week!!!) or got to the ground at no later than say 2:30 to make sure you get into the ground before kick off.
 
YES Blade said:
So you've had previous problems with your season card and then still decided to turn up 2 minutes before kick off hoping it would work?

Sorry but you deserve to miss part of the match. You could have easily gone to the ticket office sometime since the Chesterfield match (only had a week!!!) or got to the ground at no later than say 2:30 to make sure you get into the ground before kick off.
Click to expand...

He's right you know, you've only got yourself to blame I'm afraid :(
 
SwissBlade said:
That's two weeks running that my season ticket didn't scan.

Last week I was interrogated by the steward "well you must've moved seat or something". Nope, it just didn't scan. So they let me in. Try it next game he said...

So I turned up today, tried to scan and it didn't work, so I went to 'Alan' of ticket assistance white jacket fame. Never even checked it with his pda, just sent me to the ticket office.

I said I'd go after or midweek when it was quieter and besides it was 2:58... No chance.

Awful customer service and Alan, wasn't really a good advert for the clubs customer service.

Got to the ticket office and there was a huge queue. Fortunately the steward on the door was helpful and got me and several others to the front, seems to be a bit of a problem and it's not helped by shit customer service.

If you can't buy on the gate there must be a better way than sending people to the ticket office at that time.

I'm guessing Jim won't reply to my tweet as its not a tweet blowing smoke up his or the clubs arse
Click to expand...

Apparently the Blackpool fans didn't give a shit about you :)
 



Have to say 'well done United' today. I arrived unexpectedly early from holiday and made it down to the ground, piss wet through just after Billy had scored, no season ticket, just a bit of a tan and wet clothes. Ticket office is shut pal the lad said. Come with me said a chief looking steward who let me in just in time to see sparky' goal. Top bloke, give him a medal Jim.
 
Eskimo said:
Have to say 'well done United' today. I arrived unexpectedly early from holiday and made it down to the ground, piss wet through just after Billy had scored, no season ticket, just a bit of a tan and wet clothes. Ticket office is shut pal the lad said. Come with me said a chief looking steward who let me in just in time to see sparky' goal. Top bloke, give him a medal Jim.
Click to expand...
What sort of tyres do you have?
 
Eskimo said:
Have to say 'well done United' today. I arrived unexpectedly early from holiday and made it down to the ground, piss wet through just after Billy had scored, no season ticket, just a bit of a tan and wet clothes. Ticket office is shut pal the lad said. Come with me said a chief looking steward who let me in just in time to see sparky' goal. Top bloke, give him a medal Jim.
Click to expand...
For free?
 
YES Blade said:
So you've had previous problems with your season card and then still decided to turn up 2 minutes before kick off hoping it would work?

Sorry but you deserve to miss part of the match. You could have easily gone to the ticket office sometime since the Chesterfield match (only had a week!!!) or got to the ground at no later than say 2:30 to make sure you get into the ground before kick off.
Click to expand...
The guy on the opening day said try it next week as they'd had lots of problems on the first day. So who was I to question their expertise...

But yes you're right, had I not trusted their competence it would've been sorted, perhaps, but given the number of new season tickets not working yesterday it was guaranteed.

The main issue was the way that Alan the ticket assistance fella handled it. Just didn't give a shit. Which is fine, I'll know for future that our stewards are dicks
 
SwissBlade said:
The guy on the opening day said try it next week as they'd had lots of problems on the first day. So who was I to question their expertise...

But yes you're right, had I not trusted their competence it would've been sorted, perhaps, but given the number of new season tickets not working yesterday it was guaranteed.

The main issue was the way that Alan the ticket assistance fella handled it. Just didn't give a shit. Which is fine, I'll know for future that our stewards are dicks
Click to expand...

That's the problem when you are paying people little more than minimum wage, for part time work. They aren't really going to give a shit and if I'm honest I probably wouldn't be any different in their position.
 
SwissBlade said:
I'll know for future that our stewards are dicks
Click to expand...

I hear there are SLO positions being offered to deserving candidates

Maybe its something the Club could benefit from by you applying

Afterall it must take a special person to respond appropriately to a fan whos ticket didnt work previously, did nowt about it themselves, then kicked off, when suprisingly, it didn't work again ...................... :)

To be honest, I would have missed the game, but gone in the Copthorne, got loaded, and waited for Kev and Jim to roll up ...................
 
Worksop II said:
I hear there are SLO positions being offered to deserving candidates

Maybe its something the Club could benefit from by you applying

Afterall it must take a special person to respond appropriately to a fan whos ticket didnt work previously, did nowt about it themselves, then kicked off, when suprisingly, it didn't work again ...................... :)

To be honest, I would have missed the game, but gone in the Copthorne, got loaded, and waited for Kev and Jim to roll up ...................
Click to expand...
Lol! I'd be worse than Alan
 
SwissBlade said:
Lol! I'd be worse than Alan
Click to expand...
As a Job Appication and Employment History that pretty short

But its the closest anyone has actually come to applying, but, the Jobs yours

See you in 2 weeks, about 10am should do it

The Club Uniform is still being made in Thailand, but we have some old Bladette gear that should suit you
 
YES Blade said:
So you've had previous problems with your season card and then still decided to turn up 2 minutes before kick off hoping it would work?

Sorry but you deserve to miss part of the match. You could have easily gone to the ticket office sometime since the Chesterfield match (only had a week!!!) or got to the ground at no later than say 2:30 to make sure you get into the ground before kick off.
Click to expand...
You're being a bit of a smart arse really though aren't you? You'll see from my reply earlier, I was exactly the same as Swiss, was also told the same as him, checked yesterday before I set off. Bloody hell I'm just repeating myself!
 
YES Blade said:
That's the problem when you are paying people little more than minimum wage, for part time work. They aren't really going to give a shit and if I'm honest I probably wouldn't be any different in their position.
Click to expand...
Well I would, but I'm a soft bastard.
 



YES Blade said:
So you've had previous problems with your season card and then still decided to turn up 2 minutes before kick off hoping it would work?

Sorry but you deserve to miss part of the match. You could have easily gone to the ticket office sometime since the Chesterfield match (only had a week!!!) or got to the ground at no later than say 2:30 to make sure you get into the ground before kick off.
Click to expand...


Hey Yes, sorry but No to your suggestion.

Yesterday our daughter joined us at the match so we needed to buy another ticket. My wife joined the queue at 2.35 p.m. and eventualluy sat in her seat at turned 3.20 p.m. For a normal crowd of around 20000 that is unacceptable. By the time she got served she gathered that the 12 servers were doing all they could by streamlining their procedures as best they could but unfortunately they were obliged to sell some folk new season tickets which clearly is ridiculous in the run-up to a game and took ages of course. Solution, take their phone number, sell them a ticket and deduct it from the season ticket price during a phone call on Monday.

Why didn't I queue? Watching a game in the pub!!:eek: Wife never complained one bit, bless her:cool:
 
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