Online ticket sales - friends and family

[Linz]

As prompted by the other thread...

For those unaware, it is possible to link accounts online so that you can buy tickets on behalf of others and allow others to buy for you.



We regularly use the online ticketing system and it hasn't let us down yet. On the rare event that tickets don't turn up in time, because they have been allocated on the online system, we have been able to arrange to pick up reissues either from SUFC or the away club in question.

 

[Rodders]

I can understand most people assuming it's a pile of shit, but the online ticket system is quite decent.

 

[Zlatan]

I find it handy too. I have a membership card these days and go to around 1 in 4 home games, so it's quick and easy to buy online and get my card activated.

The one thing that does annoy me is having to pay £1 to buy online. Surely it benefits the ticket office that I'm not there in person taking up their time? When I buy online they can just process the transaction when they get around to it.

 

[nopigfansintown]

I use this system and would echo Linz's comments.

 

[Barney]

I can understand most people assuming it's a pile of shit, but the online ticket system is quite decent.

I agree about the site itself but the security is awful.

 

[blackydog]

Can't buy tickets for family stand online though because of security, so even with membership card and linked Junior Blades accounts still have to ring in.

 

[Balham]

I agree about the site itself but the security is awful borderline non-existent

Fixed it for you

 

[Barney]

Fixed it for you

I remember there was a big hype to get something done about it a while back and I recollect the club (via Phipps I think) vowing to do something about it. They haven't bothered.

 

[Balham]

I remember there was a big hype to get something done about it a while back and I recollect the club (via Phipps I think) vowing to do something about it. They haven't bothered.

Highbury_Blade is the man behind that.

 

[Highbury_Blade]

Highbury_Blade is the man behind that.

Highbury blade cannot be arsed to follow it up anymore.

 

[S5Blade]

Highbury blade cannot be arsed to follow it up anymore.

Surely all somebody can nick is your loyalty card number? email address and postcode?

 

[Leonardo Green]

the £1 fee should apply to sales in person rather than the web, they should be pushing people towards online.

 

[Highbury_Blade]

Surely all somebody can nick is your loyalty card number? email address and postcode?

Address, possibly friends and family too. They will also know what matches you've booked into, so could potentially know when you're likely to be out of the house.

They'll also know your password, so if you're the kind of remmer that uses the same email password combo for multiple sites then they could potentially hack you further.

And that's just if they hack your account. If the database is compromised too, well there's all kinds of shit that could happen.

 

[Bath Blade]

The one thing that does annoy me is having to pay £1 to buy online. Surely it benefits the ticket office that I'm not there in person taking up their time? When I buy online they can just process the transaction when they get around to it.

That's not just United though. I bought some cinema tickets the other day and got charged a £4.50 booking fee for the privilege of saving Vue the cost of employing someone to take my money and pass me my tickets.

 

[nowtfancy]

Can't buy tickets for family stand online though because of security, so even with membership card and linked Junior Blades accounts still have to ring in.

This is a problem that I don't understand, and should surely be rectifiable.
When i asked why I was told 'We do not sell tickets for the family stand online. This is to stop groups of adults buying tickets on there as we are trying to keep the family atmosphere.'
But I'm not quite sure of the difference between buying an adult and a child's ticket over the phone, and buying an adult and a child's ticket online, especially now the premium rate phone line has (at last) gone!

Bring back the friendly turnstile operators I say - when i was 6/7/8 it was "how much for the young 'un?' from my dad (knowing full well it was 10 bob) round as many turnstiles it took until he found one of the ones that would say 'nowt, squeeze him through with you' !

 

[Pollingtonblade]

Does anyone know if you buy tickets this way if they are counted as part of attendance if one of the people doesn't turn up?

 

[Antonb]

To be honest I used it for the Derby game , said online it had all gone through but never received tickets through the post so ended up going down to the box office anyway for them to reprint. Didn't get my pound back!

 

[Leonardo Green]

Even though it's online, knowing united like I do, I suspect that it isn't fully automated, there is probably still some sap sat there printing and posting tickets so it is still open to fuck ups.

 

[Jermyn]

Useless online doesn't recognise my password, doesn't email me a reminder so I have to phone to get my tickets. Charged a quid that way too but they do post first class so it's like paying for postage

 

[Linz]

Useless online doesn't recognise my password, doesn't email me a reminder so I have to phone to get my tickets. Charged a quid that way too but they do post first class so it's like paying for postage

If you didn't ever reset your password, try your postcode all capitals with no space.

 

[Jermyn]

Nope

 

[Sean Thornton]

Useless online doesn't recognise my password, doesn't email me a reminder so I have to phone to get my tickets. Charged a quid that way too but they do post first class so it's like paying for postage

If you call in they will reset with a generic password for you to change to your own. Take ID though.

 

[Jermyn]

When I first set up the account I always had problems buying adult and junior tickets together anyway

 

[Highbury_Blade]

If you didn't ever reset your password, try your postcode all capitals with no space.

Another beautiful bit of security

 

[Rodders]

Another beautiful bit of security

To be fair if you don't know your password there's nothing on the website to help you out, so that bit's pretty secure

 

[JohnDenver]

Address, possibly friends and family too. They will also know what matches you've booked into, so could potentially know when you're likely to be out of the house.

They'll also know your password, so if you're the kind of remmer that uses the same email password combo for multiple sites then they could potentially hack you further.

And that's just if they hack your account. If the database is compromised too, well there's all kinds of shit that could happen.

Remmer. I've learned a new word.

 

[Highbury_Blade]

You don't even need to know somebody's email to hack into their account, and the login screen is vulnerable to a man in the middle attack as the home screen is not loaded over https.

Security really is laughable.

 

[Bartleby]

I can understand most people assuming it's a pile of shit, but the online ticket system is quite decent.

I think it's decent to use as well but apparently there is a security issue, recall Highbury_Blade mentioning it I think it was? Think it is to do with them not encrypting your password when it's sent over the wires after you type it in, which is a bit crap if it's still the case.

Ability to print your own tickets as some clubs have now would be good, save them on postage, and save on hassle for us if tickets get lost in the post, but probably down to cost to do that.

 

[Bartleby]

You don't even need to know somebody's email to hack into their account, and the login screen is vulnerable to a man in the middle attack as the home screen is not loaded over https.

Security really is laughable.

ah that was it, just mentioned this in another post (didn';t read the thread properly)

 

[Rodders]

Remmer. I've learned a new word.

Fully signed-up remmer checking in. I know it's a massive security risk etc etc..... but I just can't be fucking arsed remembering a password for every single aspect of my life. Cue Highbury_Blade giving me a bollocking but seriously, life's too short!
"Ohhh, and you can't write them down either" - maybe good advice in the 1980's but seriously, you "need" an account for every single website going now, purely so they can spam your email box and no other reason. Who the fuck can remember 8546156465164 different passwords these days?