Help with Blades Online needed

[BaldeRunner]

Not able to attend the game last Saturday or tonight because of work commitments in London. I signed up for the online service via official club website to listen to live audio. To cut a long story short - nothing has worked in spite of adjusting browser/cookies etc and I'm pretty sure now that the problem lies with them. Absolutely awful customer service. There is only an e-mail contact option and what i get back is a generic e-mail response to my queries which simply cut & paste stuff already in the 'help' section. Clearly no-one is actually reading what I have written. Does anyone know a contact number or name for these people? I have asked them for one but got another generic e-mail back! Is it the club's responsibility and does anyone know who would deal with it at the club? I just want my money back!

 

[Come from away]

Well I had problems with the first game (Boro), got the 'clear your cookies suggestion' and for the Vale game I got a good response, for the Watford game it was on and off. Will give it ago today before I say anything as INTL connections are not always reliable. So will not dump on them if it works most of time - frustrating yes but not sure there is much choice. All in all I'm hoping it works this time.

 

[HoodedClaw]

I had a problem for the Port Vale game, so I downloaded the Firefox Browser and it worked perfectly.

I found out that if you are running Internet Explorer 8 you need to run it in compatibility mode for the Blades Player otherwise it wont work.

To check the version click on Help then About in Internet Explorer

If you want to try Firefox goto:

http://www.firefox.com

Hope it works.

 

[Mad Mick]

Shot in the dark but could it be the DRM?

 

[BaldeRunner]

Thanks for taking the time to reply guys . Just got my 5th automated e-mail from the company saying (in response to my earlier e-mail asking if they could they please suggest what else i could do or advise me how to cancel my subscription) ''thank you for your query, we have now cancelled your subscription''. No other context or explanation. So, yet another generic reply from a company that appear to be too lazy to even read the e-mails. One of the worst examples of customer service I have encountered in a long while. I've e-mailed SUFC telling them what a poor service I received and may be at least they can make some representations to a company whose wares reside on the official site.

Ah well, looks like I'll be watching Sky and relying on text updates tonight. Like the good old days!