mattbianco1
Forum Royalty
Bought little lad some swimshorts yesterday for his holiday.
All the swimshorts are labelled up - XS, S, M, L, XL. They're not labelled in children's ages as you'd expect.
I picked up a large (he'd 8) and thought they looked about the size. Then i asked a staff member what size they corresponded to and was told that XL is 7-8. I thought they looked a bit big, but took his word for it and swapped them over.
Got them home and you could see they were massive compared to his other shorts... i think they're a 9-10.
I've gone back down today and asked to change them for the Large (which i was gonna get till i was told XL was 7-8).
No exchanges on Swimwear!!!
I questioned this and was told it's the company policy and "it tells you that on the receipt"... Well how am I meant to read the receipt BEFORE i've purchased them?
When i was being served yesterday - an adult, buying childrens swimshorts, without a child with me - you would think the staff should alert you to the no returns policy, but no.
So, just warning people in case they planned on buying anything for their kids holiday. Best to take the kid with you to the lane.
Anybody know the complaints email address?
All the swimshorts are labelled up - XS, S, M, L, XL. They're not labelled in children's ages as you'd expect.
I picked up a large (he'd 8) and thought they looked about the size. Then i asked a staff member what size they corresponded to and was told that XL is 7-8. I thought they looked a bit big, but took his word for it and swapped them over.
Got them home and you could see they were massive compared to his other shorts... i think they're a 9-10.
I've gone back down today and asked to change them for the Large (which i was gonna get till i was told XL was 7-8).
No exchanges on Swimwear!!!
I questioned this and was told it's the company policy and "it tells you that on the receipt"... Well how am I meant to read the receipt BEFORE i've purchased them?
When i was being served yesterday - an adult, buying childrens swimshorts, without a child with me - you would think the staff should alert you to the no returns policy, but no.
So, just warning people in case they planned on buying anything for their kids holiday. Best to take the kid with you to the lane.
Anybody know the complaints email address?